Refund policy
At Saroi, every can is crafted with intention. If your experience falls short of that standard, we will make it right.
Returns Window We accept return requests on unopened, undamaged items within 14 days of the delivery date. After this period, we are unable to process a return unless the item is confirmed faulty.
Faulty or Damaged Items If your order arrives damaged, defective, or not as described, please notify us within 48 hours of delivery with your order number and photographic evidence. We will arrange a full replacement or refund at no charge, including return postage where applicable.
How to Initiate a Return Email hello@saroicoffee.com with the subject line: Return Request – [Your Order Number]. Include your reason for return and any supporting photographs. Our team will respond within 1–3 days with a returns authorisation and instructions. Items must be returned in their original, sealed packaging via a tracked postal service. Return postage is the customer's responsibility unless the fault is ours.
Refund Processing Refunds are processed within 5–7 business days of receiving your return, applied to the original payment method. You will receive email confirmation once issued.
Non-Returnable Items
- Opened or partially consumed products
- Final sale or promotional items
- Bundles (unless returned complete and unopened)
- Gift cards and digital vouchers
Exchanges We do not offer direct exchanges. Please return your eligible item and place a new order.
Contact Available 7 days a week. We aim to respond within 1–3 days. Email: hello@saroicoffee.com