Shipping policy
At Saroi, we aim to get your order to you as swiftly and safely as possible. Please read the following carefully before placing your order.
1. Order Processing Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before 12pm GMT will typically be processed the same day. Orders placed after 12pm or over the weekend will be processed the next working day.
2. Domestic Shipping (United Kingdom) We offer the following shipping options at checkout:
- Standard Delivery — 3–5 working days
- Express Delivery — 1–2 working days
Shipping costs are calculated at checkout based on your order size and delivery address. Free standard shipping is available on qualifying orders — the current threshold is displayed at checkout.
3. International Shipping We currently ship to selected countries within the EU and beyond. International delivery times and costs vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the recipient.
4. Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking to update after dispatch.
5. Failed Deliveries If a delivery attempt is unsuccessful, your parcel will be held at a local depot or returned to us. Please ensure your delivery address is accurate at the time of ordering. Saroi cannot be held responsible for orders lost or delayed due to incorrect address information provided by the customer.
6. Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery at hello@saroicoffee.com with your order number and photographs of the damage. We will arrange a replacement or refund promptly.
7. Delays While we make every effort to meet the above timelines, delivery estimates are not guaranteed. Saroi is not liable for delays caused by third-party carriers, adverse weather, or other circumstances beyond our control.
8. Contact For any shipping enquiries, please contact us at hello@saroicoffee.com. We are available 7 days a week and aim to respond within 1–3 days.