Terms of service

Please read these Terms of Service carefully before using saroicoffee.com. By accessing or placing an order through our website, you agree to be bound by these terms.

1. About Us Saroi is a premium plant-based coffee brand operating under the laws of England and Wales. Our website is saroicoffee.com.

2. Eligibility By using this website, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.

3. Products All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes only; slight variations in appearance may occur.

4. Pricing All prices are displayed in GBP and are inclusive of VAT where applicable. We reserve the right to amend pricing at any time without prior notice. Prices at the time of your order confirmation are final.

5. Orders & Payment By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of ordering. We accept all major credit and debit cards and other payment methods displayed at checkout.

6. Shipping Orders are dispatched subject to our current shipping timelines, which are displayed at checkout. We are not liable for delays caused by third-party carriers or circumstances beyond our control.

7. Returns & Refunds Our returns and refunds policy forms part of these Terms of Service. Please refer to our Returns & Refunds Policy at saroicoffee.com/pages/returns-policy for full details.

8. Subscriptions Where subscription services are offered, you may cancel at any time in accordance with our Subscription Policy. Subscription pricing and frequency are confirmed at the point of sign-up.

9. Intellectual Property All content on this website — including text, imagery, branding, and design — is the property of Saroi and may not be reproduced, distributed, or used without prior written consent.

10. Limitation of Liability To the fullest extent permitted by law, Saroi shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or our products. Our total liability shall not exceed the value of your most recent order.

11. Governing Law These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms We reserve the right to update these Terms of Service at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.

13. Contact For any questions regarding these terms, please contact us at hello@saroicoffee.com. We are available 7 days a week and aim to respond within 1–3 days.